1.How do I cancel my order?
After your order is successfully paid, you can check the status of your order in your account order details.
If the order is not yet packaged for shipment, you can cancel the order in your account order details.
After the order is cancelled, the full amount will be refunded to your payment account within 1-2 business days.
The exact time for refund depends on your payment method.
2.What if the Wall Mounted Wine Rack is damaged in transit?
We are sorry that you did not receive the Wall Mounted Wine Rack product intact.
Please contact us by [email protected] and we will contact the courier company to take care of it.
3.How do I return the Wall Mounted Wine Rack product?
If you find the Wall Mounted Wine Rack products are damaged or unsatisfactory when you receive our Wall Mounted Wine Rack, you can return it for a refund within 30 natural days.
Our returns are valid until 30 natural days after the Wall Mounted Wine Rack arrives.
If you receive the Hearing Aids more than 30 natural days, we will not be able to offer you a return or exchange.
If there is a quality problem with the Wall Mounted Wine Rack, the return shipping cost will be borne by us.
If you want to return the Wall Mounted Wine Rack product because you don’t like it, picked the wrong color or don’t want it anymore and other non-quality reasons, the resulting shipping costs will be borne by you.
To return an item of Wall Mounted Wine Rack, please contact us at [email protected] before returning it, stating the reason for the return and providing an invoice or picture to confirm the order number.
If you send back the return courier directly without prior notice to us, we will choose to reject it.
Please wrap our Wall Mounted Wine Rack products in their original packaging and double check that the packaging is complete when you do your return.
Wall Mounted Wine Rack returns must include an installation manual and installation accessories.
Our Wall Mounted Wine Rack must be brand new and not affect secondary sales, if not, we will not refund you.
Our return address is: 2275 Haverford Dr, Decatur, Georgia.
Please send us the name of the courier company and the courier number to [email protected] after you send the courier so that we can process your return quickly.
We will check the delivery carefully after we receive it and if there is no problem, we will process your refund within 1-2 business days.
If the Wall Mounted Wine Rack is broken during the return shipping process or lost by the courier, you can contact the courier company for a claim.
We suggest you to check carefully if the Wall Mounted Wine Rack products packaging is intact when you do the return business, and take detailed photos and videos of the Wall Mounted Wine Rack before posting to keep evidence that the item is in good condition.
4.Return fee
Brand new Wall Mounted Wine Rack products purchased on our website that do not affect secondary sales.
Returns can be made within the return period by contacting customer service.
If Wall Mounted Wine Rack products are damaged in a non-human way within 30 natural days, shipping charges will be borne by Wallwinesrack.com. (No returns will be accepted for man-made, externally damaged products).
If there is no product quality issue, shipping costs for returns will be borne by the customer.
Wallwinesrack.com will not charge you to relist items.
5.Refund amount arrival time
Once your return has been processed, please send the Wall Mounted Wine Rack products order number and return logistics number to us at [email protected].
Once the returned Wall Mounted Wine Rack arrives at Wallwinesrack.com’s warehouse and passes a successful inspection, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.
The exact refund time depends on your payment method, so please be patient.