1.Which regions support delivery
In order to ensure the quality of our service, we currently only support orders from the United States.
Any subsequent adjustments will be posted on the website without notice.
We apologize for the inconvenience caused.
2.Order processing time and delivery time
All orders will be processed within 1-3 bussiness days.
Delivery within 12 business days.
Orders are not shipped or delivered on weekends or holidays.
In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery.
3.Freight methods and charges
| Shipping Country | Shipping Method | Shipping Time | Order Amount | Shipping Cost |
| United States | Standard Shipping | 5-9 Business Days | ＜$80.00 | $5.88 |
| Above $80.00 | Free Shipping | |||
4.How to deal with the long transportation time of the Wall Mounted Wine Rack?
If the user does not receive the Wall Mounted Wine Rack within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.
5.What should I do if the order processing time is too long?
We are sorry if there is a timeout.
You can contact us by mail [email protected]; we will process your order as soon as possible.
If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account.
Refund arrival time varies by payment method, but usually takes 1-2 business days.
6.Sign for receipt
Please check that the package is in good condition before signing for it.
If you find that the Wall Mounted Wine Rack is damaged or unusable after receiving the delivery, please contact us promptly and we will handle it for you.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
7.Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.
8.Sales Tax Fee
Sales tax fee is borne by the customer.
9.About the packaging
Our Wall Mounted Wine Rack products are uniformly packed in waterproof cartons, please check the Wall Mounted Wine Rack products carefully after receiving the courier, if there are any problems, please contact us in time.
10.Resend
Please check the order information carefully before payment. Shipping information cannot be changed after shipping.
If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it.
The resulting additional shipping or additional charges are borne by the customer.